Frequently Asked Questions
Everything you need to know about your Sony Music Store experience.
When will my pre-order item ship?
Pre-order items are scheduled to ship on or around the official release date listed on the product page. Please note that if your order contains both in-stock and pre-order items, the entire shipment may be held until the final pre-order item is ready.
What is your return policy for vinyl and CDs?
We accept returns for most items within 30 days of delivery, provided they are in their original, unopened shrink-wrap packaging. Due to the nature of physical media, opened software, vinyl, or CDs cannot be returned unless they are found to be defective.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout. Please be aware that international orders may be subject to local customs fees and import duties.
What should I do if my vinyl arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact our Customer Support team within 7 days of delivery with photos of the damage and your order number to arrange for a replacement.
What payment methods do you accept?
The Sony Music Store accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.